Privacy policy
v1.0.0
Privacy Policy
Effective Date: 01.06.2026
Last Updated: 01.06.2026
Introduction
Blue Core Dynamics Ltd ("Blue Core Dynamics", "we", "our", or "us") is committed to protecting and respecting your privacy. We understand that the information entrusted to us is important and that maintaining its confidentiality, integrity, and security is fundamental to the relationships we build with our customers, partners, suppliers, and website visitors.
This Privacy Policy explains how we collect, use, disclose, transfer, store, and otherwise process personal information when you access our website, communicate with us, use our software and services, or interact with our artificial intelligence and automation technologies.
As a provider of software-as-a-service (SaaS), artificial intelligence solutions, machine learning applications, and intelligent automation technologies, we may process information from individuals and organisations located anywhere in the world. We are committed to processing personal information in accordance with applicable privacy and data protection laws, including, where applicable, the UK General Data Protection Regulation (UK GDPR), the European Union General Data Protection Regulation (EU GDPR), the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Australia's Privacy Act, and other applicable privacy legislation.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
Blue Core Dynamics Ltd is a company registered in the U.K. and specialises in custom software, artificial intelligence, machine learning, reinforcement learning, optimisation technologies, and engineering software solutions.
Depending on the circumstances, Blue Core Dynamics may act either as:
a Data Controller, where we determine the purposes and means of processing personal information; or
a Data Processor, where we process information solely on behalf of and under the instructions of our customers.
Questions regarding this Privacy Policy or our processing activities may be directed to:
Email: contact@bluecoredynamics.co.uk
Website: https://www.bluecoredynamics.co.uk
Scope of This Policy
This Privacy Policy applies to:
Visitors to our website;
Prospective and existing customers;
Authorised users of our products and services;
Suppliers and business partners;
Individuals communicating with us;
Participants in our events, webinars, and marketing activities.
This Privacy Policy does not apply to third-party websites, services, products, or applications that may be linked to or integrated with our services and are operated independently from Blue Core Dynamics.
Information We Collect
The information we collect depends on how you interact with us and which services you use.
Information You Provide to Us
When you contact us, request information, purchase our services, or create an account, we may collect information such as:
Your name;
Company name;
Job title;
Email address;
Telephone number;
Postal address;
Account credentials;
Billing information;
Correspondence and communications;
Support requests and enquiries;
Any other information voluntarily provided to us.
Information We Collect Automatically
When you visit our website or use our services, certain information may be collected automatically, including:
IP address;
Browser type and version;
Device identifiers;
Operating system;
Website interactions;
Usage statistics;
Diagnostic information;
Approximate location derived from IP address;
Date and time of access;
System logs and analytics data.
Information Generated Through Our Services
Depending on the services provided, we may also process:
Uploaded files and documents;
Datasets and configuration files;
User-generated content;
Software usage information;
AI model inputs and outputs;
Audit logs and system activity records;
Technical and performance information.
Information Obtained From Third Parties
We may receive information from:
Business partners;
Analytics providers;
Authentication providers;
Payment processors;
Marketing partners;
Publicly available sources;
Third-party integrations and services.
Sensitive Information
Unless expressly required for a particular service and agreed in writing, we ask that users not submit sensitive personal information through our website or services.
Where the nature of a service requires the processing of sensitive information, appropriate contractual, technical, and organisational safeguards will be implemented in accordance with applicable laws.
How We Use Information
We use personal information to operate our business, provide our services, and improve our technologies.
In particular, we may use information to:
Provide and maintain our products and services;
Create and administer user accounts;
Process payments and manage customer relationships;
Provide customer support and technical assistance;
Improve, develop, and optimise our products;
Conduct research and analytics;
Maintain security and protect against fraud or misuse;
Communicate with users regarding services and updates;
Send marketing communications where permitted by law;
Comply with legal and regulatory obligations;
Protect our rights, customers, and business interests.
We only process personal information where we have a lawful basis to do so.
Artificial Intelligence and Automated Processing
Blue Core Dynamics develops and delivers artificial intelligence and intelligent automation technologies. Depending on the service provided, information may be processed through machine learning models, optimisation algorithms, predictive analytics, automated workflows, and decision-support systems.
Unless otherwise agreed in writing with a customer:
Customer information is not sold to third parties;
Customer information is not used to train publicly available or third-party AI models;
Customer information remains under the control of the customer in accordance with applicable agreements.
Where applicable laws require safeguards in relation to automated decision-making or profiling, we will implement those safeguards and provide additional information upon request.
Legal Basis for Processing
Where UK GDPR or EU GDPR applies, we process personal information on one or more of the following legal bases:
Performance of a contract;
Legitimate interests;
Consent;
Compliance with legal obligations;
Protection of vital interests;
Public interest, where applicable.
For individuals located outside the United Kingdom and European Economic Area, we process personal information in accordance with the applicable laws of the relevant jurisdiction.
How We Share Information
We do not sell personal information.
However, we may disclose information to carefully selected third parties where necessary to provide our services and operate our business. These may include:
Cloud infrastructure providers;
Payment service providers;
Analytics providers;
Professional advisers;
Auditors and insurers;
Customer support providers;
Government authorities and regulators;
Law enforcement agencies, where legally required;
Entities involved in a merger, acquisition, or business restructuring.
All third parties are required to process information only for authorised purposes and to maintain appropriate security measures.
International Data Transfers
As a global business serving customers worldwide, personal information may be transferred to and processed in countries outside your country of residence.
Where required by law, we implement appropriate safeguards, including:
Adequacy decisions;
International Data Transfer Agreements;
Standard Contractual Clauses;
Contractual protections;
Technical and organisational safeguards.
By using our services, you understand that information may be processed in countries that have different data protection laws from those in your jurisdiction.
Data Security
Protecting information is fundamental to our business.
We maintain appropriate technical and organisational measures designed to safeguard personal information, including:
Access controls and authentication mechanisms;
Encryption where appropriate;
Monitoring and logging;
Network security controls;
Backup and recovery procedures;
Vulnerability management and security assessments;
Restricted access based on business need.
While we continuously strive to maintain a high level of security, no method of transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including:
Providing services;
Complying with legal obligations;
Resolving disputes;
Enforcing agreements;
Protecting our legitimate business interests.
The precise retention period depends on the nature of the information, applicable legal requirements, and contractual obligations.
Your Privacy Rights
Depending on your location and applicable laws, you may have rights relating to your personal information, including the right to:
access your information;
correct inaccurate information;
request deletion;
restrict or object to processing;
request portability;
withdraw consent;
Request information about automated decision-making;
File a complaint with a supervisory authority.
We may request information necessary to verify your identity before responding to a request.
Marketing Communications
Where permitted by law, we may contact you regarding:
Product updates;
Company news;
Industry insights;
Webinars and events;
New products and services.
You may opt out of receiving marketing communications at any time by following the instructions contained within those communications or by contacting us directly.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to ensure functionality, improve user experience, analyse website performance, and maintain security.
Further information regarding our use of cookies is available in our Cookie Policy.
Children's Privacy
Our products and services are intended for business and professional use and are not directed towards children.
We do not knowingly collect personal information from children. If we become aware that information relating to a child has been collected without appropriate authorisation, we will take reasonable steps to delete that information.
Business Transfers
If Blue Core Dynamics LTD undergoes a merger, acquisition, investment transaction, reorganisation, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements and confidentiality obligations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, or business operations.
The updated version will always be published on this page together with the revised date located at the top of this page.
Data Ownership and Customer Content
Blue Core Dynamics LTD recognises that our customers retain ownership and control over the information they provide to us.
Unless otherwise expressly agreed in writing:
All customer data, uploaded content, files, documents, datasets, and information processed through our services remain the sole property of the customer or the party that originally owns such information;
Blue Core Dynamics LTD does not acquire any ownership rights, intellectual property rights, or other proprietary interests in customer content;
Customer information is processed solely for the purpose of providing, maintaining, securing, and improving the contracted services;
Customer information is not sold, rented, or disclosed to third parties for their own commercial purposes;
Customer information is not used to train publicly available, shared, or third-party artificial intelligence models without the customer's prior explicit written consent.
Where Blue Core Dynamics LTD develops artificial intelligence models, algorithms, or analytical tools, we may use:
Anonymised information;
Aggregated information;
De-identified statistical information; or
Operational metrics that cannot reasonably identify an individual or customer,
for the purposes of:
Improving our products and services;
Enhancing system performance;
Maintaining security;
Conducting research and development;
Generating usage statistics and business insights.
Such information shall not be used in a manner that identifies a customer or reveals confidential information.
Upon termination of a service agreement and subject to applicable laws, contractual obligations, and legitimate business requirements, customers may request the return or deletion of their information in accordance with the terms of the applicable agreement.
Artificial Intelligence Governance and Human Oversight
Blue Core Dynamics LTD is committed to the responsible development and deployment of artificial intelligence technologies.
Our artificial intelligence systems are designed and operated in accordance with principles including:
Lawfulness;
Fairness;
Transparency;
Accountability;
Security;
Human oversight;
Data minimisation;
Privacy by design and by default.
Where artificial intelligence or automated systems assist in generating recommendations, predictions, or decisions, human review may be implemented where appropriate and required by applicable law.
We endeavour to provide meaningful information regarding the role of automated processing where individuals' rights or interests may be significantly affected.
Data Protection Complaints Procedure
Individuals who believe that their personal information has been processed in a manner inconsistent with this Privacy Policy or applicable law may submit a complaint by contacting:
Email: contact@bluecoredynamics.co.uk
We will:
Acknowledge complaints within a reasonable period;
Investigate concerns appropriately;
Provide a response in accordance with applicable legal requirements; and
Where necessary, implement corrective measures.
Nothing in this Privacy Policy limits an individual's right to file a complaint with a supervisory authority or other competent regulator.
Customer Responsibilities
Customers using our services remain responsible for ensuring that they possess all necessary rights, permissions, and legal bases to provide personal information to Blue Core Dynamics LTD.
Customers agree that they shall not:
Upload information unlawfully;
Upload information for which they do not possess appropriate rights or permissions;
Use our services in violation of applicable privacy laws;
Submit information that infringes the rights of third parties.
Where Blue Core Dynamics LTD acts as a Data Processor, the customer remains the Data Controller and is responsible for determining the lawful basis and purposes of processing.
Data Breach and Security Notifications
Blue Core Dynamics LTD maintains procedures designed to identify, investigate, contain, and respond to security incidents.
Where required by applicable law or contractual obligations, we will notify affected customers or competent authorities of personal data breaches within the timeframes prescribed by applicable legislation.
Changes to Applicable Laws
As privacy, cybersecurity, and artificial intelligence regulations continue to evolve globally, Blue Core Dynamics LTD may amend this Privacy Policy from time to time to reflect:
Changes in applicable laws and regulations;
Developments in artificial intelligence governance;
Changes to our products and services;
Industry best practices; and
Operational requirements.
The most recent version of this Privacy Policy will always be made available on our website.
Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
Blue Core Dynamics Ltd
Email: contact@bluecoredynamics.co.uk
Website: https://www.bluecoredynamics.co.uk
Complaints
If you believe that we have not processed your information appropriately, you have the right to contact the relevant data protection authority in your jurisdiction.
Individuals located in the United Kingdom may contact the Information Commissioner's Office.
Individuals located within the European Economic Area may contact their local supervisory authority.
Individuals located in other jurisdictions may contact the privacy regulator applicable in their country or state of residence.